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Refund Policy

Each of 123media’s web hosting and Bulk Email plans come with a 14 day money back guarantee. If you are not completely satisfied with our services within the first 14 days, you will be given a refund of the contract amount excluding setup fees (if any) and overages. Domain Registrations are not refundable.

All cancellations must be forwarded to sales @ 123media.co.za. All other forms of notice will not constitute acceptance of any cancellation.

Monthly Customer – Credits policy
Email credits will automatically be renewed on the 1st day of every month. All remaining credits that have not been used during the current month, will expire each month as the new credits renew. As 123media rely on rented servers for email campaigns and services, 123media cannot refund any customer should the services not be used during the month. Monthly fees are payable in full by the 1st of every month regardles of whether the services will be used during that month or not.